What's included¶
Zensical Spark is designed for organizations that depend on Zensical and our other Open Source projects as a key part of their operations and have to ensure our work aligns with their priorities.
We offer three subscription tiers, each building on the benefits of the previous one:
Startup tier¶
The Startup tier is our entry-level offering for organizations seeking professional support and engagement with the Zensical team. It provides you with a text-based channel to the team and offers opportunities to participate in our design process and big-picture discussions.
The following benefits are included in the Startup, Professional, and Enterprise tiers.
Access to the Zensical team¶
With Zensical Spark, you gain direct access to the Zensical team for guidance, professional support, and in-depth conversations. While bug reports and low-level feature requests flow through GitHub, and our Discord serves as a space to get help from our growing community, Zensical Spark provides curated, high-touch support tailored to your organization's needs.
Highlights
- Direct access to the Zensical team
- High-touch professional support
- Dedicated point of contact
Design process participation¶
Zensical is Open Source. Our design process ensures that we're building features that truly matter to our users. As a Zensical Spark member, you can actively participate in this process by providing feedback on designs, prototypes, and proposals before they are finalized. This involvement allows you to shape the direction of Zensical and ensure it meets your organization's requirements.
Highlights
- Alignment of our efforts and your needs
- Priority consideration of your feedback
- Early insights into upcoming features
Big picture discussions¶
With Zensical Spark, you can explore your organization's key challenges in technical writing – like migrations, content restructuring, or adopting new standards – directly with the Zensical team.
GitHub and Discord lack the context and space for these complex, high-level topics. Zensical Spark provides a dedicated environment where discussions are focused, and the team can help translate them into actionable proposals that benefit both your organization and all other users.
Highlights
- Discussions focused on your challenges
- Assistance for large-scale and complex projects
- Early feedback on actionable proposals
Roadmap influence¶
As a Zensical Spark member, you don't just follow our roadmap – you help to shape it. We prioritize our work based on the needs of professional users like you, from big-picture discussions to feature requests. Through ongoing conversations and continuous feedback, you ensure the tools and workflows you rely on are built to meet your requirements, rather than leaving it to chance.
Highlights
- Direct influence on our roadmap
- Impact on proposals and decisions
- Continuity and alignment for the future
Transition from MkDocs¶
For organizations moving from Material for MkDocs to Zensical, we offer dedicated support to make the migration seamless. By identifying the functionality and plugins you need most, we prioritize their development to ensure you can jump the queue and switch to Zensical without missing essential features.
Highlights
- Dedicated transition support
- Prioritization of needed features
- Switch before other organizations
Troubleshooting support¶
When you run into problems while using Zensical, the Zensical team helps you troubleshoot and resolve them efficiently. In Zensical Spark, we provide expert guidance to promptly identify the root cause of problems – whether they stem from configuration, customization, or issues within Zensical itself – delivering support far beyond what our GitHub issue tracker can provide.
Highlights
- Expert troubleshooting assistance
- Fast and efficient problem resolution
- Tailored organizational support
Bug reporting assistance¶
Thanks to our structured bug reporting process, most issues can be resolved within 24–48 hours. This process relies on detailed information to diagnose and fix problems effectively. As a Zensical Spark member, we assist you in creating minimal reproductions, accelerating the path from bug discovery to resolution, reducing delays and keeping your workflows running smoothly.
Highlights
- Support for diagnosing and narrowing down issues
- Assistance with creating minimal reproductions
- Faster path from bug discovery to resolution
Workshops¶
Beginning in 2026, we'll host regular interactive workshops covering advanced configuration, customization, module development, and professional use of Zensical. While primarily designed for Zensical Spark members, these sessions are also open to external participants. This helps your team build expertise and maximize the value of Zensical and our other Open Source projects.
Organizations that are members of the Startup tier receive a 50% discount on workshop fees, while Professional and Enterprise tier members can attend workshops at no additional cost.
Highlights
- Hands-on learning experiences
- Deepen your team's expertise
- Q&A with the Zensical team
Professional tier¶
The Professional tier builds upon the Startup tier by adding more direct engagement opportunities with the Zensical team. It is designed for organizations that want to talk to us regularly, stay closely involved with our work, and get insights into upcoming features.
The following benefits are included in the Professional and Enterprise tiers.
Open video call bi-weekly¶
Zensical Spark members are invited to bi-weekly live video sessions with the Zensical team. These calls provide project updates, insights into latest development, and live demos of features we're working on, giving you the chance to provide early feedback. Each organization can book a 20-minute slot for personalized Q&A on a first-come, first-serve basis. Slots are limited per call.
This is an open call, so other Zensical Spark members benefit as well. In case you want to discuss matters privately, opt for the Enterprise tier, which includes monthly 1:1 calls with the team.
Highlights
- Project updates and live demos
- Direct feedback on upcoming features
- Personalized Q&A, topic of your choice
Evergreen video course coming soon¶
We're developing a comprehensive, continuously updated video course covering essential Zensical features and best practices. This course is designed to help onboard new team members, deepen expertise, and teach how to customize and extend Zensical. Members can learn at their own pace while staying up to date as Zensical evolves.
Work on the video course will start in early 2026.
Highlights
- Self-paced learning and comprehensive coverage
- Step-by-step guidance and best practices
- Continuously updated
Enterprise tier¶
The Enterprise tier builds on the Professional tier by providing an additional private channel with the Zensical team. It is designed for organizations that require confidential collaboration, dedicated support, and a closer and direct partnership with the Zensical team.
The following benefits are included in the Enterprise tier.
Private channel with us¶
As an Enterprise member, we provide you with a private, organization-specific discussion channel to talk to us. This secure space allows you to share sensitive details, discuss internal constraints, and provide context that you do not wish to post in the public spaces within Zensical Spark. All information shared in this channel remains confidential.
Highlights
- Dedicated channel for your organization only
- Private discussions on sensitive topics
- Direct communication with us
1:1 calls with the team¶
Enterprise members receive a dedicated hour of direct support with the Zensical team each month. These sessions give you focused, personalized guidance on anything from troubleshooting to strategic planning. Unused time rolls over for up to three months, ensuring expert assistance is available precisely when your organization needs it.
Highlights
- Live video calls with the Zensical team
- 1 hour of 1:1 professional support per month
- Unused time rolls over for up to three months
Mutual NDA¶
We provide a standard mutual non-disclosure agreement (NDA) to protect the confidentiality of your projects and strategic conversations with the Zensical team. This ensures that sensitive information can be shared securely and forms a trusted basis for deeper collaboration.
If your organization requires enhanced confidentiality or specialized terms, we can also support custom NDA arrangements. Please note that these may incur pass-through legal costs and can extend the onboarding timeline.