Payment and billing¶
This guide provides an overview of our payment and billing processes.
Payment¶
Transactions are securely processed through our certified Merchant of Record payment provider, which supports multiple payment methods to accommodate your organization's preferences:
- Credit cards
- PayPal accounts
- Bank transfers
Our Zensical Spark tiers are billed in US Dollars (USD). If your account uses another currency, the final charge will be converted by your bank or card issuer, which may include a foreign exchange fee. We recommend confirming these details with your financial institution beforehand.
During the subscription process, you'll be prompted to provide billing information necessary for payment processing and account setup.
Troubleshooting payment issues
Should you encounter difficulties during the payment process, we recommend first verifying that your selected payment method is valid and has sufficient authorization for the transaction amount. If the issue persists, attempting an alternative payment method often resolves the problem. Temporary service interruptions with our payment provider may occasionally occur. In such cases, please retry your transaction after a brief delay.
For ongoing payment issues or questions that cannot be resolved through these steps, contact Kathi at members@zensical.org with a detailed description of the problem. We will work to resolve your issue promptly.
Billing cycle¶
Your billing cycle is established based on your initial subscription date. Your selected payment method will be charged monthly or annually, depending on your chosen billing interval.
While the billing date cannot be modified, you can switch between yearly and monthly payment schedules at any time through your account settings. Payments will be prorated based on the remaining time in your current billing cycle. When switching from annual to monthly billing, the monthly cycle will begin when your current annual period ends.
Taxes¶
VAT / sales tax is not included in the listed prices for our Zensical Spark tiers. The applicable rate, which is determined by your organization's location, will be added to the total amount during checkout to ensure full tax compliance with local regulations.
Payment failures¶
As outlined in our cancellation guide, subscriptions may be automatically suspended if your payment method becomes invalid, such as when a credit card expires or reaches its limit. When a payment fails, you'll receive an email notification from our payment provider with detailed instructions for updating your payment information and reactivating your subscription.
Refunds¶
Please understand that refunds are not available under our subscription-based service model. Once payment is processed, your subscription remains active for the full billing period, providing continuous access to Zensical Spark and all its benefits.
Invoice management¶
Invoices are automatically generated for all transactions and delivered to the email address provided during checkout. During subscription setup, ensure you provide complete billing details – including company name, tax ID, and any other relevant information – to guarantee accurate invoice generation.
If you need to make adjustments to an invoice or in case an invoice is missing, please contact Kathi via email at members@zensical.org.
Discounts¶
We provide a 17% discount for annual subscriptions.
Switching tiers¶
You can upgrade or downgrade your subscription tier at any time through the payment portal. Changes take effect immediately, with any price difference calculated and billed on a pro-rata basis for the remainder of your current billing cycle.
Vendor registration¶
Organizations requiring vendor registration for procurement processes should select either the Professional or Enterprise tier, which include vendor registration support at no additional cost.